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Posts tagged ‘Medicare’

The Dating Game

This is a game you don’t want to lose, folks. Before you read any further, take a minute and dispose of your date stamp.

In reviewing claims for ZPIC audits, multiple problems with dates have occurred. If the date stamp pre-dates the date that the physician signed his orders it appears to be blatant fraud. Only an idiot would do this, right? Wrongo. We see it so frequently we are appealing to the ICD-10 folks to have date stamp incompetency included as an official disease.

Next, consider the MD who has a date stamp that looks exactly like yours. This results in conflicting dates all over the same document. If I were looking for a reason not to pay a claim, I would have it on the first page of the 485. I could move on to the next claim saving myself a lot of time and effort reading through all the nursing notes. This happens more often than you think. There are three very popular date stamp formats out there. Nobody seems willing to have a date stamp custom made with their name on it.

What if the physician either doesn’t date his signature or does so in a manner that is illegible. Some British educated physicians still use the date format used in most other parts of the world. September 7 would read 7.9 in the UK. When this happens, CMS has given us a very useful tool to verify signatures and dates. It is called a signature attestation form. Please put the following on your letterhead and make a ton of copies. You will need them.

“I, _____[print full name of the physician/practitioner]___, hereby attest that the medical record entry for _____[date of service]___ accurately reflects signatures/notations that I made in my capacity as _____[insert provider credentials, e.g., M.D.]___ when I treated/diagnosed the above listed Medicare beneficiary. I do hereby attest that this information is true, accurate and complete to the best of my knowledge and I understand that any falsification, omission, or concealment of material fact may subject me to administrative, civil, or criminal liability.”

Notice this form can be used to verify both signatures and dates.

In the past, we have always operated under a rule that was not enforced. We were taught by our fiscal intermediaries and state offices that if a physician did not date his signature, we could simply indicate on the 485 or other order when the document was received in the agency. This is not how the CMS guidelines read and they are now enforcing the rule that the physician must date his signature. The only written exception would be in a hospital or other facility where multiple clinicians were documenting on the same piece of paper and a reasonable assumption could be made as to when the entry was made. This does not happen in home health or hospice.

This is worth repeating:

  1. Throw away your date stamp
  2. Ensure that your MD dates his signature
  3. If not dated, use attestation form.
  4. Have a signed and dated signature and attestation form in place prior to billing.

I promise that you do not want to lose the dating game.

OASIS-C Comments

We have finally submitted our comments regarding the proposed OASIS-C dataset. You can view them here.

  • In short there will be 40 new questions on OASIS C that are not currently on OASIS B-1
  • 10 questions that we currently answer on B1 that will not be carried over to OASIS C
  • 70 questions that were on OASIS B1 that had their MO numbers changed. Note: Most MO numbers have been replaced with M numbers
  • 50 of the 71 questions that had a numbering change also had a change in the language or skip pattern
  • 21 changes were merely numbers.

You comments as always are always appreciated. Please email us at Haydelconsulting@bellsouth.net or leave a comment below.


How to Sabotage a Home Health Agency or Hospice

Wanna bring your home health agency or hospice to it’s knees?  Just don’t file.  It’s that simple.  All the clinical training, strategic and financial planning, marketing efforts and recruiting success amount to nothing in an agency that doesn’t get documentation to the clinical record timely.  You may not believe me but I’ve seen it.   Here are just some of the ways that late filing can ruin you.

  1. Surveyors may smile as you bring them notes that have been missing on a clinical record but they don’t really like to wait.  None of them told me this.  I just know.
  2. Nurses and therapists, especially those on call, are just guessing at what should be done if care plans are not on charts.  Is that how you would like to be taken care of?
  3. Medications errors are easy to accomplish when medication updates are not included in the clinical record.  Most patients don’t really mind taking the wrong medication until they are inadvertently given one that causes a serious reaction.  On the other hand, surveyors and state boards of nursing have been known to take exception.
  4. It is virtually impossible to assess OASIS data when the visit notes aren’t in the record to support the data.  Agencies who do not assess OASIS data against clinical visit notes are in for an unpleasant surprise in ADR situations.
  5. Hospices are unable to determine if certifications of terminal illness are signed within a 48 hour time frame if no one can find them.
  6. No one is able to look at the notes in context and recommend changes to the care plan if the documentation isn’t all together in a clinical record.
  7. There are state minimum standards about filing.  7 days is the limit in Louisiana.  That is non-negotiable.  State minimum standards are not suggestions.  Make no mistake.
  8. Federal Medicare Home Health and Hospice Conditions of Participation are not mere suggestions, either.  How can you demonstrate compliance to coordination of care, clinical record, or OASIS CoPs if no one knows where to find case conference notes, clinical visit documentation or OASIS assessments?
  9. Surveyors do not share their schedule with agencies – or for that matter, consultants.  I have emailed every surveying body I know of alert them that this policy is very inconvenient.  So far, no one has responded.  I will be sure to let you you know when that changes.
  10. Complaint surveys happen all the time – even to good agencies.  Just because you do things right doesn’t mean that a disgruntled employee or angry family member won’t call and report you for something.  In my client base, most complaints are unfounded but that never stops the surveyor from finding other deficiencies unrelated to the original complaint.

I can think of a lot more.  However in totally destroying an agency, nothing is more efficient than poor patient outcomes, cash flow problems, bad surveys and Medicare denials.

Or if you aren’t in the mood to have your agency fail, just file.  It can be done by almost anyone with a working knowledge of the alphabet.  There’s even a little song to help you remember where the letters go.  It won’t solve all the problems in an agency but it will certainly be easier to identify the issues and correct them if all the paperwork is where it needs to be.